jetbuzx Privacy Policy

1 Information We Collect

jetbuzx collects personal data from you through several channels: directly when you register or interact with the platform, automatically through your use of the website and mobile application, and occasionally from third-party verification and payment providers. Below is a detailed description of each category of personal data we collect.

1.1 Registration & Identity Data

When you create a jetbuzx account, we collect the information you provide during the registration process. This includes:

• Full legal name — as it appears on your government-issued identification
• Date of birth — to verify that you meet the minimum age requirement of 18 years
• Residential address — including district, division, and postal code within Bangladesh
• Email address — used for account communications, verification, and support
• Mobile phone number — used for two-factor authentication and account security alerts
• Username and encrypted password — passwords are hashed using industry-standard algorithms and are never stored in plain text

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer process, we may collect copies of identity documents including your National Identity Card (NID), passport, or driving licence. We may also collect proof of address documents such as recent utility bills or bank statements. This data is collected solely for the purpose of verifying your identity and age in compliance with responsible gaming obligations. KYC documents are treated as highly sensitive and stored with additional security controls.

1.3 Financial & Transaction Data

When you make a deposit or request a withdrawal, jetbuzx collects transaction-related data including:

• Payment method details (e.g., bKash account number, Nagad number, Rocket number, bank account reference)
• Transaction amounts, timestamps, and reference identifiers
• Deposit and withdrawal history associated with your account

jetbuzx does not store complete payment credentials such as full card numbers or mobile banking PINs. Payment processing is handled by our payment provider partners who operate under their own security standards.

1.4 Usage & Technical Data

When you browse and use the jetbuzx platform, we automatically collect certain technical data, including:

1.5 Communications Data

If you contact the jetbuzx support team via live chat, email, or any other channel, we retain records of those communications. This includes the content of your messages, timestamps, and the resolution or outcome of any support request. This data is used to resolve disputes, train support staff, and improve service quality.

2 How We Use Your Data

jetbuzx processes personal data only for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The following table summarises our primary processing purposes and the legal basis for each:

2.1 Marketing Communications

With your consent, jetbuzx may send you promotional communications about new games, bonuses, seasonal offers (such as Eid promotions, Pohela Boishakh specials, or BPL cricket bonuses), and platform news. You can opt out of marketing communications at any time by following the unsubscribe link in any marketing email or by contacting our support team. Opting out of marketing will not affect transactional communications related to your account.

2.2 Automated Decision-Making

jetbuzx uses automated systems to detect suspicious activity, identify potential fraud, and monitor responsible gaming indicators. These systems may result in automated account restrictions where a risk threshold is met. If your account is restricted as a result of an automated decision, you have the right to request human review of that decision by contacting our support team.

3 Data Sharing & Third Parties

jetbuzx does not sell your personal data. We share data with third parties only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share relevant transaction data with our payment partners, which include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and Islami Bank. These providers receive only the data required to complete the transaction and are contractually obligated to protect your information and use it solely for payment processing purposes.

3.2 Identity Verification Partners

Where we use third-party services to assist with KYC verification or age verification, we share the minimum necessary personal data (such as name, date of birth, and document image) with those providers. All verification partners are vetted for data security compliance before onboarding.

3.3 Game Software Providers

The games available on jetbuzx are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive anonymised or pseudonymised session data necessary for game delivery and fairness certification. They do not receive your full personal profile or financial details.

3.4 Analytics & Technology Partners

We use technology service providers to support platform analytics, security monitoring, infrastructure hosting, and customer support tooling. These partners process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.

3.5 Legal & Regulatory Disclosure

jetbuzx may disclose personal data where required to do so by law, court order, or formal request from a competent authority. We will take reasonable steps to notify affected users of such disclosures where legally permitted to do so.

4 Cookies & Tracking Technologies

The jetbuzx platform uses cookies and similar tracking technologies to deliver, maintain, and improve the service. This section explains what types of cookies we use and how you can manage your preferences.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit, such as your login status and preferences, so you do not have to re-enter them on every visit. Cookies may be session-based (deleted when you close your browser) or persistent (retained for a defined period).

4.2 Types of Cookies We Use

4.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies. Please note that disabling strictly necessary cookies will affect core platform functionality, including your ability to log in and maintain a session. Instructions for managing cookies vary by browser — refer to your browser's help documentation for specific guidance.

5 Data Retention & Storage

jetbuzx does not retain personal data for longer than is necessary for the purposes described in this policy. The following retention periods apply to the main categories of data we hold:

Upon expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual. Where data must be retained beyond the standard period due to an ongoing legal dispute, regulatory investigation, or court order, we will retain it only for as long as necessary to resolve the matter.

5.1 Data Storage Location

jetbuzx stores personal data on secure servers. Where data is processed by third-party service providers located outside Bangladesh, we ensure appropriate safeguards are in place, including contractual protections that require those providers to handle data to the same standard required under this policy.

6 Your Privacy Rights

As a user of the jetbuzx platform, you have the following rights in relation to your personal data. These rights may be subject to certain limitations where legal obligations require us to retain or continue processing specific data, but we will always explain any such limitations when responding to your request.

6.1 How to Exercise Your Rights

To exercise any of the rights described above, please contact the jetbuzx support team via 24/7 live chat or by writing to [email protected] with the subject line "Privacy Rights Request". To protect your data, we will verify your identity before processing any request. We aim to respond to all verified requests within 30 days. Complex or multiple requests may take up to 60 days, in which case we will notify you of the extended timeline.

7 Data Security Measures

jetbuzx takes the security of your personal data seriously and has implemented a layered set of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport layer encryption: All data transmitted between your device and the jetbuzx platform is encrypted using TLS 1.2 or higher with 256-bit SSL certificates.
• Encryption at rest: Sensitive data fields, including identity documents and financial records, are stored in encrypted form on our servers.
• Password hashing: Account passwords are never stored in plain text. We use bcrypt or equivalent cryptographic hashing with salting to protect password data.
• Access controls: Access to personal data within jetbuzx's internal systems is restricted on a strict need-to-know basis. Staff with data access are subject to confidentiality obligations and regular security training.
• Two-factor authentication: Optional 2FA via SMS is available to all registered users and is strongly recommended. Staff accounts with data access require mandatory 2FA.
• Fraud detection systems: Automated systems monitor for unusual access patterns, suspicious transactions, and potential account compromise in real time.
• Regular security reviews: jetbuzx conducts periodic internal security assessments and works with external security specialists to identify and address vulnerabilities.

7.1 Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, jetbuzx will act promptly to contain the breach, assess its impact, and notify affected users without undue delay. Notification will be sent to the email address associated with your account and will include details of the nature of the breach, the categories of data affected, the likely consequences, and the steps we have taken or propose to take in response.

8 Contact & Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jetbuzx handles your personal data, please contact us using the details below. All privacy-related communications are handled by our dedicated support team and are treated with strict confidentiality.

• Email: [email protected] (subject line: "Privacy Enquiry")
• Live Chat: 24/7 live chat available in-platform via the jetbuzx website
• Support Hours: 24 hours a day, 7 days a week

jetbuzx is committed to resolving any privacy concern promptly and fairly. If you submit a formal privacy complaint and are not satisfied with our response, you may escalate the matter through appropriate legal or consumer protection channels available in Bangladesh.

8.1 Changes to This Privacy Policy

jetbuzx reserves the right to update this Privacy Policy at any time. When we make material changes, we will notify registered users via email and display a prominent notice on the platform for a reasonable period following the update. The effective date at the top of this policy reflects when the current version came into force. We encourage you to review this policy periodically to stay informed about how we protect your information.

By using the jetbuzx platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any aspect of this policy, please discontinue use of the platform and contact us to discuss your concerns before doing so.